Fair play is the foundation of online poker. While mpl-poker.com works hard to maintain a secure and transparent environment, there may be times when you encounter a player whose actions seem suspicious — whether it’s collusion, bot-like behavior, or chip dumping.
If you suspect foul play, it’s important to report it. Here’s exactly how you can do that and what happens next.
When to Report a Player
You should consider reporting a player if you notice:
- Unusually fast, robotic moves in every hand
- Multiple players making coordinated actions (like folding to one player repeatedly)
- Strange betting patterns that seem non-strategic but intentional
- Frequent disconnections or stalling during key hands
- Players with identical usernames or behavior patterns at multiple tables
Reporting helps keep MPL’s tables clean and fair for everyone.
Step-by-Step Guide to Reporting
1. Take Screenshots or Notes
Before leaving the table, take a screenshot of the hand or situation you found suspicious. Make note of:
- Table name
- Player’s username
- Date and time of the incident
- What behavior seemed abnormal
2. Open the MPL App and Go to ‘Help & Support’
- Tap on your profile icon in the top-right corner
- Select “Help & Support”
- Tap “Chat with Us” or navigate to “Raise a Ticket”
3. Describe the Issue Clearly
In your message:
- Mention that it’s a Poker-related report
- Include all details: player name, table, issue type
- Upload any screenshots you captured
Be concise but thorough — the support team will investigate based on your description.
4. Follow Up If Needed
Support usually responds within 24–48 hours. You’ll get updates through the app or your registered email. If the issue is serious, they may block the account pending investigation.
